1. Overview

Welcome to Olivie Jewellery.

These Terms & Conditions outline how you may use our website and purchase our pieces. They are designed to provide clarity for both you and us.

By accessing this site or placing an order, you agree to these Terms. If you do not agree, please refrain from using our website.

2. Our Pieces

Each Olivie piece is made to order, created slowly and with intention.

Due to the handcrafted nature of our work and the use of natural stones:

• Variations in colour, pattern, and shape may occur
• No two pieces are exactly the same

These variations are not faults, but part of what makes each piece unique.

3. Processing Time

Please allow up to 2 weeks for your piece to be created prior to dispatch.

In some cases, creation may take longer due to material sourcing or supplier delays. We do not rush this process.

4. Pricing & Payment

• All prices are listed in AUD
• Full payment is required at checkout
• Orders will not begin production until payment has been received

We reserve the right to update pricing at any time.

5. Shipping

Shipping costs are calculated at checkout.

Once your order has been dispatched, delivery timeframes are dependent on the shipping provider. Olivie Jewellery is not responsible for delays once your order has left us.

Risk in the goods passes to you upon dispatch.

6. Returns & Exchanges

As all pieces are made to order:

• We do not offer returns or exchanges for change of mind

If your item arrives faulty or damaged, please contact us within 7 days of delivery with supporting details and imagery.

We will assess and provide a repair, replacement, or refund where required under Australian Consumer Law.

7. Cancellations

Orders may be cancelled within 24 hours of purchase.

After this time, materials may have been sourced and production may have commenced. Cancellations may no longer be possible.

8. Jewellery Care

Our pieces are delicate and require careful handling.

We are not responsible for damage resulting from:

• Wear and tear
• Exposure to water, perfumes, or chemicals
• Improper storage or handling

Please refer to our Jewellery Care page for guidance.

9. Limitation of Liability

To the maximum extent permitted by law, Olivie Jewellery is not liable for any indirect or consequential loss arising from the use of our products or website.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

Where liability cannot be excluded, it is limited to the replacement, repair, or refund of the product.

10. Intellectual Property

All content on this website — including designs, text, imagery, and branding — is the property of Olivie Jewellery.

Unauthorised use, reproduction, or distribution is prohibited.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Changes to Terms

We may update these Terms from time to time.

Continued use of the website constitutes acceptance of any changes.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Returns & Exchanges

Because every OLIVÏE piece is handcrafted to order specifically for you, we handle returns and exchanges with the following policy.

Returns Policy

As all pieces are made to order, we do not offer returns or exchanges for change of mind. We encourage you to choose your stones and preferred length carefully before purchasing.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of delivery at lisi@oliviejewellery.com with supporting details and imagery.

We will assess the item and provide a repair, replacement, or refund where required under Australian Consumer Law. Please do not return items without first contacting us for instructions.

Cancellations

Orders may be cancelled and fully refunded within 24 hours of purchase.

After this 24-hour window, materials may have been sourced and production may have commenced. At this stage, cancellations are no longer possible.

Repairs

Jewellery is delicate and requires careful handling. We offer a repair service for pieces that have been damaged through wear and tear. A fee may apply depending on the nature of the repair. Please contact us for a quote.

Shipping Guide

Every OLIVÏE piece is handcrafted when you order it. Because we create slowly and with intention, please allow time for your piece to be composed before it is sent to you.

Processing Time

Please allow up to 2 weeks for your piece to be created prior to dispatch. In some cases, creation may take longer due to material sourcing or supplier delays — we will keep you updated if this is the case.

Shipping Within Australia

We ship nationwide via Australia Post. Shipping costs are calculated at checkout.

• Standard Shipping: 3–7 business days after dispatch.
• Express Shipping: 1–3 business days after dispatch.

Free standard shipping is available on all Australian orders over $250 AUD.

International Shipping

We ship worldwide. International delivery timeframes and costs are calculated at checkout and vary by destination. Please note that customers are responsible for any import duties or taxes charged by their country.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow its journey.

Olivie Jewellery is not responsible for delays caused by the shipping provider once your order has left our studio. Risk in the goods passes to you upon dispatch.